سياسة الاستبدال والاسترجاع

Return and Exchange Policy - Jafon Store At Jafon Store, we prioritize your satisfaction and health. Since our products fall under the category of personal use (eyeliner and care products), we have established this policy to ensure transparency and protect public health: First: Cases where exchange or return is free of charge: The customer has the right to exchange or return the product with the store bearing all shipping costs only in the following cases: Receiving a damaged or defective product. Receiving the wrong product that was not ordered. The case must be reported within 48 hours of receiving the order. Second: The Golden Warranty (a special feature for our customers): Believing in the quality of our products, we offer you the "Golden Warranty" which allows you to refund the amount if you are not satisfied with the product under the following conditions: Contact us to request a refund within no more than 40 days from the date of receipt. The product value is refunded minus shipping costs and administrative fees for the payment process. The amount is transferred using the same payment method the customer used. Third: Order cancellation: Before shipping: The order can be canceled and the full amount refunded without any fees. After shipping: If the customer wishes to cancel the order after it has been shipped with the shipping company, the amount will be refunded minus the shipping and return costs, after the shipment returns to the store’s headquarters and its safety is confirmed. Additional notes: After 40 days from the date of receipt, we apologize for not accepting any return or exchange requests. We are always here to serve you, do not hesitate to contact us via customer service WhatsApp or email for any inquiries.